A Confidence Boost: From Perfe... 投稿者：Karyl Coleman 投稿日：2025/05/08(Thu) 11:14 No.22832 
Great readvery useful! I got a lot out of it. If you're studying hotel management, I highly recommend a valuable resource I found on Amazon.
A COMPLETE GUIDE TO MASTERING THE HOTEL FRONT DESK https://www.amazon.com/dp/B0F5BR9R3D
It’s a practical training guide for anyone involved in:
Training new hotel receptionists
Delivering 5-star service
Check-in and check-out procedures
Handling guest complaints professionally
Room selling techniques and reservations
English language for hotel receptionists
Hotel front office operations
Hotel sales and marketing techniques
What makes it truly unique is the inclusion of hotel-specific English lessons for each everyday hotel situationperfect for ESL hotel staff.
It helps you speak with confidence, use the key hospitality phrases, and handle all kinds of guest requestsfrom room changes to complaints.
Plus, every reader gets FREE access to premium video training, which visually shows you how to apply each procedure step-by-step.
Whether you're a beginner in hospitality, a vocational trainee, or a supervisor building a strong team, this book is a must-have. It’s full of effective techniques to help you boost guest satisfaction, upsell rooms successfully, and grow your career in hospitality.
Check it out here: https://www.amazon.com/dp/B0F5BR9R3D
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